Shipping and Returns


Orders are shipped via the UPS shipping company which guarantees quick delivery and high-quality services. We offer worldwide shipping. Delivery time depends on the destination country. Once your order is shipped, you will receive an email with a tracking number and a link to track its status.

Shipping time

Shipping time consists of:

  • time of completion: max 24 h
  • time of delivery: depends on destination

Orders are completed and shipped during working days.

Shipping cost

The shipping cost depends on the country of destination and order value. Here are the costs of shipping to Poland, Europe and countries from outside of European Union:

Country of destination

Shipping cost


FROM 18€ – when you choose courier shipping

FREE SHIPPING – when order is over 500€


FROM 35€ – when you choose courier shipping

FREE SHIPPING – when order is over 500€


FROM 75€ – when you choose courier shipping

FREE SHIPPING – when order is over 1400€

Rest of the world

FROM 75€ - when you choose courier shipping

FREE SHIPPING – when order is over 1400€

* The export price is reduced by 23% VAT - remember that in a country outside the European Union you will have to pay customs duty.

All parcels in our warehouse are packed and checked by two persons who control each other. The parcel is wrapped up with a branded tape. If you receive package with broken tape or damaged box which indicates an intervention of third parties in the parcel contents, you should refuse to accept it and inform us about this fact. Our service will take care of it.

Information about package leaving our warehouse is sent to customer together with consignment note number by e-mail. After receiving such e-mail you should expect the delivery on the following day. By entering the consignment note number at the shipping company website you can locate your parcel in any given moment.

Every product is sent with receipt or VAT income which is the proof of the purchase. Apart from that, some products (which require it) include an instruction and warranty card. In any given moment you can log into your account to track your order.

In the case of customers outside the European Union, the Customer is obliged to pay tax and customs fees when the order arrives in a given country. If the Customer decides to reject the goods, an application of rejection of goods needs to be written and sent to in order to receive a refund (which  includes the cost of the product purchase and exclude the shipping cost).

Custom duty

We are a store based in the European Union, so for purchases made by customers outside the EU, additional customs charges apply. Below, you will find information about these charges:


1. Customs Duty: Customs duty (also known as a tariff) is an additional fee imposed by countries outside the European Union on products imported from the EU. It is a form of customs fee that must be paid when importing goods into the destination country.

2. Customs Rates: Customs rates vary depending on the type of product and the country to which the shipment is being sent. Each country has its own customs regulations and rates, which can differ for various groups of goods. Customers outside the EU should seek information from their respective customs authorities in their country to find out the applicable rates.

3. Value Added Tax (VAT): Customers outside the European Union may be subject to VAT in their country, depending on local regulations. VAT is a value-added tax and is paid in the country to which the goods are imported, according to the rules and rates determined by that country.

4. Customs Clearance Procedure: For purchases outside the EU, the goods are subject to customs clearance in the destination country. This procedure can lead to additional delivery delays because packages are sometimes held at customs to determine the value of the goods and calculate the appropriate fees.


We recommend that our customers outside the EU always carefully check local customs regulations and tax fees that will apply to their specific order. If you have any questions or concerns, we encourage you to contact the appropriate legal authorities in your country.

Thank you for your interest in our products.

We are proud to serve customers from different parts of the world and happy to assist them with the purchase of our high-quality gear

*Orders eligible for free shipping are shipped using UPS Standard service.


Complaints for Non-Compliance of the Products with the Contract

1. In the case of Customers who are consumers, the Seller is responsible for non-compliance of the Products with the contract in accordance with the provisions of the Act on specific terms and conditions of consumer sale and amendments to the Civil Code.

2. If it is found out that the consumer product does not comply with the contract, the Customer may request bringing thereof into conformity with the contract by free repair or replacement with a new product, unless the repair or replacement are impossible or require excessive costs.

3. If the Customer, for reasons set out in section 2, may not require repair or replacement, or if the Seller fails to satisfy the request in a timely manner, or if the repair or replacement would cause significant inconvenience to the Customer, the Customer shall have the right to demand an appropriate price reduction or withdraw from the contract, whereas the Customer may not withdraw from the contract if the non-compliance of the consumer product with the contract is insignificant. In determining the appropriate time for repair or replacement, the type of the product and the purpose of its purchase shall be considered.

4. The notice of the Product non-compliance with the contract and the request referred to in section 2 may be submitted, among others: in writing to the following address: Nobile Sports Sp. z o.o., ul. Wapienicka 6, 43-382 Bielsko-Biała, or by e-mail to:

5. In order to send a request, the Customer may use a complaint form template constituting Annex 2 to these Terms and Conditions.

6. The Seller shall take a stance on the Customer request not later than within 14 days by sending a reply to the address provided by the Customer unless they specify another channel for the reply.

7. If the Seller fails to respond to the Customer request referred to in section 2 within fourteen days, the request shall be deemed accepted as legitimate.