CONSUMER TERMS AND CONDITIONS OF THE ONLINE SHOP

REGULATIONS OF THE ONLINE STORE FOR CONSUMERS

General Provisions

The online store available on the website shop.nobilesports.com is managed by Nobile Sports Sp. z o.o. with its registered office in Bielsko-Biała ul. Wapienicka 6, entered in the Register of Entrepreneurs of the National Court, maintained by the District Court in Bielsko-Biała, VIII Economic Department of the National Court Register under the KRS number 0000321453, (+48) 795 580 952.
The terms used in these Regulations shall be defined as follows:
a) Personal Data – personal data as defined in Article 4(1) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1, as amended), hereinafter referred to as the ”Regulation 2016/679”.
b) Working Days – all days of the week from Monday until Friday, excluding public holidays, determined in the Non-working Days Act of 18 January 1951 (Journal of Laws from 1951, No. 4, position 28, with further amendments);
c) Registration Form – a form available at the Online Store, enabling the User to introduce personal data, to create the account and to purchase Goods;
d) Order Form – an electronic service, an interactive form available at the Online Store, allowing to place an Order, especially by adding Goods to an electronic cart and by determining the Sales Agreement conditions, such as methods of payment and delivery;
e) Marketing and Commercial Information – an electronic service consisting in providing the User with information aimed at direct or indirect promotion of Goods provided by the Service Supplier;
f) C.C. – the Act of 23 April 1964 – the Civil Code (Journal of Laws of 1964, no. 16, position 93, with further amendments);
g) Client – a natural person, a legal person or an organizational unit without legal personality, holding a legal capacity under the act, making purchases at shop.nobilesports.com not directly related to their business or professional activity;
h) Consumer – a natural person concluding a legal transaction not directly related to their business or professional activity, according to the Article 221 of the C.C.;
i) Account – an electronic service, created upon registration, the Client’s individual account through which it is possible to make Orders at the Online Store;
j) Newsletter – an electronic service, a sort of an electronic bulletin, a magazine sent via Seller’s email, containing information about Goods sold at the Online Store;
k) Maintenance Break – a temporary shutdown of Online Store functionalities, wholly or partially, due to a malfunction of the Online Store, including the Store servers, or due to the necessity of server maintenance, modernisation or rebuilding of the Online Store, during which it is not possible to access any or some of the services;
l) Regulations – these Regulations of the Online Store;
m) Registration – a one-time activity, consisting in the creation of an Account, carried out by the User on their own, or on behalf of the User, with the use of tools accessible on the Online Store or through contact with the helpline;
n) Force Majeure – an external event which was unforeseeable and unavoidable for the User and the Service Supplier, preventing the use of Online Store wholly or partially, permanently or temporarily, which was impossible to prevent with due diligence by the User or the Service Supplier, and which was not caused by errors or negligence of the User or the Service Supplier affected by the event;

o) Seller, Service Supplier – Nobile Sports Sp. z o.o. with its registered office in Bielsko-Biała ul. Wapienicka 6, entered in the Register of Entrepreneurs of the National Court, maintained by the District Court in Bielsko-Biała, VIII Economic Department of the National Court Register under the KRS number 0000321453;
p) Online Store – a shop operating on the website shop.nobilesports.com, hereinafter referred to as the Store;
r) Parties – the Seller and the Client;
s) Goods – movable items offered by the Seller for retail sale at the Online Store;
t) Agreement – an agreement of provision of free services by electronic means, concluded voluntarily by the User with the Seller upon the confirmation of Registration. In the field of electronic services, these Regulations are Regulations within the meaning of art. 8 of the Act of 18 July 2002 on electronic provision of services (Journal of Laws of 2020, item 344, as amended);
u) Sales Agreement – an agreement on sale of Goods offered by the Seller, concluded without the simultaneous physical presence of the Parties, through the Store;
w) Order – Client’s declaration of intent, which is aimed directly at concluding the Sales Agreement, determining especially the type, number and price of Goods;
z) Electronic Service – a service provided by the electronic means by the Service Supplier to the Service Recipient through the Online Store;

ż) User, Service Recipient – a natural person, including a Consumer, who possesses the legal capacity and/or who is at least 13 years of age, and if the person is under 18, the consent of their guardian or legal representative is required, as well as presenting such a consent upon any request of the Seller.

These Regulations are addressed to Consumers using the Online Store and determine the rules of using the Online Store.
In order to use the Online Store, the User shall obtain their own access to a computer workstation or a device connected to the Internet, with software which allows them to browse websites. In addition, the User shall have access to an active email address.
5. Using the Store is available on condition that the following minimal technical requirements are met by the ICT system used by the User:
a) Google Chrome version 12.0 or higher,
b) Opera version 11 or later,
c) Internet Explorer version 6 or later,
d) Mozilla Firefox version 11.0 or higher,
e) Safari,
f) minimum screen resolution 800x600.
The Service Supplier shall not be responsible for any problem arising from the use of devices or operating systems that do not meet the requirements specified above, especially for malfunction of the Online Store caused by that.
7. In accordance with the Article 8 par. 3 point 2 letter b of the Act on electronic provision of services, the User is not allowed to deliver any content of illegal nature.
8. Any information about Goods accessible on the Online Store websites, especially their descriptions, technical and functional parameters and prices, constitute an invitation to conclude an agreement, within the meaning of the Article 71 of the C.C.
The following electronic services are available at the Online Store: Account, Order Form, Newsletter, Marketing and Commercial Information, and Opinions.

The Rules of Use of the Online Store

Browsing the assortment of the Online Store does not require Registration. Placing Orders by the Client for the Goods that are accessible in the Online Store assortment is possible only after Registration (creation of an Account).
The use of the Store can take place after the User’s Registration or without Registration. However, the use of all functionalities of the Store is available only after having completed the Registration.
The Client’s Registration is free-of-charge.
The Registration is made by filling the Registration Form, accessible at the Store’s website, and by clicking the field “Create an Account”.
The Registration Form contains some mandatory fields and some fields which may be filled in voluntarily. The obligatory fields are marked with an *.
In the Registration Form the User provides their personal data, such as name, surname, email address and password, to the extent necessary to create an Account and to execute the Order.
After the User has filled in and sent the Registration Form, the Seller sends the confirmation of Registration and Account creation to the email address provided by the User. From this point forward, the Client can make purchases at the Store by using their account and without the necessity of re-registration.
The condition of registration is to read and accept the content of these Regulations and of Privacy Policy by checking a separate check box. The acceptance of the Regulations is voluntary, but obligatory in order to create the Account or to place an Order.
While registering and creating the Account, the Client may express the will to receive the Newsletter, by providing in the “Newsletter” field on the Online Store website the email address dedicated for the next editions of the Newsletter and by selecting the “Subscription” icon. If the above mentioned icon has not been selected, the Newsletter shall not be sent.
In addition, when registering and creating the Account, the Client may also give the consent to receive some other marketing and commercial information from the Seller via email, by selecting the icon “I hereby agree to receive commercial and marketing information from the Seller by means of electronic communication, within the meaning of the Article 10 par. 2 of the Act of 18 July 2002 on electronic provision of services (Journal of Laws 2002.144.1204, as amended), to the email address provided by me.” If the above mentioned icon has not been selected, the information shall not be sent to the Client.
The Client may also give the consent to the processing of their personal data by the Seller for the marketing purposes, by selecting the icon “I hereby agree to my personal data processing by the Seller for the marketing purposes”.
The Client possessing the Account is obliged to keep the account and its password secret.
The Service Supplier shall make every effort to ensure that the access through the Online Store to the data on the Online Store servers is possible 24 hours a day, 7 days a week, which does not exclude the Service Supplier’s right to announce a Maintenance Break and a temporary limitation or deactivation, in full or in part, of the above mentioned access..
In case of the need to organize a Maintenance Break, the Service Supplier shall inform about the foreseen date of commencement and the duration of the Maintenance Break in a message displayed directly at the Online Store.
The Service Supplier is not responsible for any disruption, including breaks in the Online Store functionalities, caused by force majeure, maintenance break, illegal activity of third parties or the Online Store’s incompatibility with the User’s technical infrastructure.

Procedure of Sales Agreement Conclusion

In order to conclude the Sales Agreement through the Online Store, after having logged in to the Account, the Client shall place an Order by selecting the type, quantity and size of the Goods.
Placing of Order is done when the Client executes both of the following two steps – (1) after having filled in the Order Form and (2) having clicked the “Order and pay” button on the Online Store website, once the Order Form is completed. The Client must provide the following data in the Order Form: name and surname, address (street, house/apartment number, postal code, city), email address, telephone number and data related to the Sales Agreement: Good(s), their quantity, place and means of delivery of the Good(s), payment method.
By clicking the icon „Buy now”, the Client accepts the selected Goods in accordance with their description and price. Then the Client undertakes further technical measures (such as selecting the place of delivery and the payment method) based on the messages displayed and on the information accessible on the website.
The choice of Goods ordered by the Client is made by adding them to the Cart.
During the placement of Order, until the icon “Order” has been clicked, the Client may modify the introduced data when it comes to Goods selection. For this purpose, it is necessary to follow the displayed messages and the information accessible on the website.
By clicking the icon “Order”, the Client accepts the chosen Goods in accordance with their description and price, the method of delivery and payment, and the Client expresses the will to make the purchase according to these Regulations.
When the Order is placed, the price of each Good is binding for both Parties. This price will not be modified, regardless of any price changes on the Online Store, which may occur in relation to some Goods, for instance as a result of promotional activities or sales campaigns launched after the Client has already placed the Order..
The Seller immediately confirms the receipt of Order and sends the Order number to the Client’s email address. Once the Client obtains the confirmation of Order receipt and its number, the Sales Agreement is concluded by and between the Parties.
The Seller confirms having shipped the Good to the Client by sending to the Client’s email address the relevant information together with the unique tracking number, unless the collection shall be made in person.
In case of impossibility of the Order execution by the Seller, due to the fact that the Good is unavailable, the Seller shall inform the Client that the Order cannot be executed without delay, however not later than within seven days from the conclusion of the Sales Agreement. If the payment was made before the Order delivery, the Seller shall reimburse the whole amount paid by the Client.
The Seller reserves the right to change the prices of Goods available at the Online Store, to introduce new Goods on sale, to conduct and cancel promotional activities on the Online Store websites, or to introduce modifications in accordance with Civil Code and other acts. This shall not affect the Orders placed before the effective date of price modification or of conditions of promotional or sales campaigns, as they shall be executed under the prior rules.
In case of Goods’ price modification involving the price reduction, the Seller shall inform about the price reduction of a given Good. In addition to the information on the lowered price, the Seller will also publish the information about the lowest price of this Good which was applicable during the last 30 days before the introduction of the discount.
If the given Good is on sale for a shorter period than 30 days, together with the information on the reduced price the Seller shall publish the information about the lowest price of this Good which was applicable starting from the first day of its sale until the discount day.
In case of offering sets (kits) of Goods on sale, the duties of the Seller which are above mentioned in the points 12-13 shall apply to every Good included in the set (kit). 15. The Seller may contact the Client via the given email address or by telephone in order to clarify any doubts, to confirm placing the order or in regards to other issues related to order execution or confirmation of order receipt.

Making Payments, Prices

All the prices of Goods accessible at the Store website:
a) are provided in EUR,
b) include VAT,
c) do not include the costs of delivery of the Order.
The Client may pay for the placed Order in the EUR currency or in the PLN currency, according to the average exchange rate announced by the National Bank of Poland as on the day of concluding the Agreement, determined in the § 3 point 8.
Transport fee rates are accessible in the “Shipping and Return” tab.
Payment for Goods may take place via the following methods:

traditional transfer,
credit/debit card payment,
transfer via PayPal, Przelewy 24. PayU services. The payment order shall be executed directly after the Order placement. In case of failure to receive payment to the account of NOBILE SPORTS lLPP or of entities intermediating in the transaction, (PayPal.com service), the order is not considered to be a properly placed one, the agreement will not be concluded, and the order will not be executed. In such circumstances the order may be placed once again.

The total cost of the Order (the price of the Good and the shipment fee) will be specified in the Order panel, before the final placing of the Order.
The credit/debit card: the Client must be in possession of a card which allows to execute payments online (to make sure whether or not a given card meets this requirement, it is necessary to contact the bank which issued the card). The payment by credit or debit card is carried out via PayPal.

Delivery of Goods

The delivery of Goods takes place to the address provided by the Client during the placing of the Order. The Online Store is not responsible for the delays in delivery of Goods caused by providing the wrong address of delivery. The Online Store ships orders around the world, except for Russia.
The Seller executes the delivery of Goods via a courier company.
The cost of delivery is indicated during the Order placement procedure and it depends on the selected method of delivery and payment, subject to point 4.
Any Order above EUR 900 is exempt of the delivery costs. The Seller, in this case, may ship the Goods via a courier company freely selected by him, making use of the cheapest delivery option.
The Seller delivers the Good to the Client together with a sales document in the form of a receipt or a VAT invoice, if the Client has provided data necessary to issue the invoice.
The time of delivery of the Good to the Client is 10 working days maximum. The implementation of the Order starts once the full amount of the Order reaches the bank account of the Online Store or of the intermediating entities. This is also the starting point for calculating the deadline of transferring the Good to the courier company.
The delivery time determined in the point 6 does not apply to:
a) The Goods having a different delivery time in their description. To these Goods we shall apply the delivery time included in their specification.
b) The Goods delivered outside the Republic of Poland. In this case, the delivery time is fixed individually with the Client.
Every Client has the possibility to purchase within one single Order: up to 5 Goods of board type (snowboard, kiteboard, wakeboard), up to 5 pairs of skis, up to 5 kites. The quantities of other Goods remain with no limits.
The Orders containing more than 5 pieces of Goods of board type (snowboard, kiteboard, wakeboard), up to 5 pairs of skis, up to 5 kites will be implemented individually and by placing a query through a special form available on the Online Store website.

Withdrawal from the Sales Agreement

The Client who is a Consumer, and who has entered into the Sales Agreement at a distance, can withdraw from the agreement without stating any reason, by a declaration made in writing within 14 days of the date of the Sales Agreement conclusion, with the restriction that there is no possibility of refund for the services and Goods whose acquisition cannot be waived, according to the applicable law.
In order to submit the withdrawal from the Sales Agreement, the Client may use the declaration of withdrawal, i.e. the Annex 1 to these Regulations. The template of declaration can be downloaded with the use of the link placed in this subparagraph.
The declaration referred to in subparagraph 1, shall be sent via email to the address: client.service@nobilesports.com or via traditional mail or courier to the address: Nobile Sports Sp. z o.o., 43-382 Bielsko-Biała, ul. Wapienicka 6, Poland.
The period of 14 days referred to in subparagraph 1 is calculated from the day of the Goods’ release, and if the agreement concerns provision of a service – from the day of its conclusion.
In order to meet the time limit referred to in subparagraph 1, it is sufficient to send the declaration before the deadline expires.
In the event of withdrawal from the agreement, the contract is considered to be null and void, and the Client is free from every contractual obligation. What was rendered by the Parties, shall be returned in its original state, unless the change was indispensable in the ordinary course of action. The return shall take place immediately, no later than within 14 days. In case of withdrawal from the Sales Agreement, the Seller shall refund all payments received from the Consumer, including the costs of Goods delivery, with the restriction of the subparagraph 7 below, immediately, no later than within 14 days from the day when the Seller learned about the Consumer’s decision to exercise the right to withdraw from the Sales Agreement. The payments are reimbursed by the same method which was used by the Client during the original transaction, unless the Client explicitly agreed to a different solution; in any case, the Client shall not incur any fees related to the refund.
If the Consumer selected a delivery method of the item other than the cheapest, ordinary shipment method offered by the Seller, the Seller is not obliged to return the additional costs incurred by the Consumer.
The Seller withholds the refund until he obtains the Good or the proof of its return, whichever comes first.
The Good shall be returned or sent to the address of the Seller provided on the website of the Online Store immediately and in any event not later than within 14 days since the day when the Client informed the Seller about the decision to withdraw from the Sales Agreement. The time limit is considered to have been met, if the Client returns the Good within 14 days.
The right to withdraw from the agreement entered into at a distance is not applicable in the following cases:
1) the agreement concerns the provision of services for which the Consumer is obliged to pay, if the entrepreneur has provided the full service with explicit and prior consent of the Consumer, who was informed before the commencement of service provision that once the service is completed by the entrepreneur, the Consumer shall lose the right to withdraw from the agreement, and the Consumer acknowledged it;

2) the price or the remuneration present in the agreement depends on fluctuations on the financial market, lying beyond the entrepreneur’s control, and which can occur before the deadline of the agreement withdrawal;

3) when the performance of the agreement consists of a non-fabricated good, manufactured according to a specification provided by the consumer or intended to meet the consumer’s individual requirements;

4) when the performance of the agreement consists of providing a good subject to rapid deterioration or having a short expiry date;

5) when the performance of the agreement consists of providing a good coming in a sealed package, which cannot be returned once the package has been opened due to some health or hygiene reasons, if the packaging has been opened after delivery of the good;

6) when the performance of the agreement consists of providing goods, which by nature, once delivered, are inseparably connected to other goods;

7) when the performance of the agreement consists of providing alcoholic beverages, whose price was settled during the conclusion of the sales agreement, whose delivery may take place no sooner than after 30 days, and whose value depends on fluctuations on the market, lying beyond the entrepreneur’s control;

8) in the agreement the consumer has explicitly demanded a visit from the entrepreneur for the purpose of providing an urgent repair or conservation; if the entrepreneur additionally provides other services than those demanded by the consumer, or delivers goods other than spare parts necessary to perform a repair or conservation, the consumer has the right to withdraw from the agreement in respect of additional services or goods;

9) when the performance of the agreement consists of providing audio or video recordings, or computer programmes delivered in a sealed package, if the packaging has been opened after delivery of the good;

10) when the performance of the agreement consists of providing newspapers, periodicals or magazines, with the exception of the subscription agreement;

11) if the agreement was concluded in a public auction;

12) when the performance of the agreement consists of providing accommodation services, other than residential purposes, goods transportation, car rental, catering, services related to leisure, services related to entertainment, sports or cultural events, provided that the agreement contains a specific day or period of service provision;

13) when the performance of the agreement consists of providing digital content not supplied on a tangible data-storage medium, for which the consumer is not obliged to pay if the entrepreneur commenced the provision with explicit and prior consent of the consumer, who was informed before the commencement of service provision that once the service is completed by the entrepreneur, the consumer shall lose the right to withdraw from the agreement, and the consumer acknowledged it, and the entrepreneur provided the consumer with the sales agreement confirmation;

14) when the performance of the agreement consists of providing services for which the consumer is obliged to pay, in case of which the consumer has explicitly demanded a visit from the entrepreneur for the purpose of providing a repair, and the service has already been fully provided, with explicit and prior consent of the consumer.

The Goods returned by the Client shall be packed in an appropriate way, ensuring that the shipment is not damaged during transportation.
The Seller is obliged to immediately provide the Client with the confirmation of receipt of agreement withdrawal, on a tangible medium, submitted in a manner determined above.

Claims of Nonconformity of Goods with the Agreement

The paragraph 7 of these Regulations determines the procedure of handling complaints filed to the Seller concerning the Goods and the Sales Agreements.
The basis and the scope of liability are determined by the generally applicable provisions of the law, especially by the Civil Code, the Act on Consumer Rights and the Act of 18 July 2002 on electronic provision of services (Journal of Laws no. 144, item 1204, as amended.).
3. Detailed provisions regarding complaints about Goods – movable items – purchased by the Client under the Sales Agreement concluded with the Seller until the day of 31st December 2022 are determined by the provisions of the Civil Code in the version applicable until the day of 31st December 2022, especially Articles 556-557 of the Civil Code. These provisions state in particular the basis and the scope of liability of the Seller towards the Client, if the sold Good has a physical or legal defect (warranty). The Seller is obliged to provide the Client with a Good without defects.
4. Detailed provisions regarding complaints about Goods – movable items (including movable items with digital elements), however excluding movable items serving only as digital content mediums – purchased by the Client under the Sales Agreement concluded with the Seller from the day of 1st January 2023 are determined by the provisions of the Act on Consumer Rights in the version applicable from the day of 1st January 2023, especially Articles 43a-43g of the Act on Consumer Right. These provisions state in particular the basis and the scope of liability of the Seller towards the Consumer, in the case of nonconformity of the Good with the Sales Agreement.
5. Notification of the Good’s nonconformity with the agreement and the request concerning the manner of examining the complaint can be filed i.a. in writing to the address: Nobile Sports Sp. z o.o., ul. Wapienicka 6, 43-382 Bielsko-Biała or via email to the address: client.service@nobilesports.com.
In order to submit the request, the Client may use the template of the complaint form, being the Annex no. 2 of these Regulations. The form can be downloaded in the section.
The Client’s claim shall be resolved by the Seller no later than within 14 days, by sending an answer to the address provided by the Client, unless the Client indicated a different way of sending the response.
If the Client’s claim, referred to in subparagraph 2, has not been resolved by the Seller within the time limit of 14 days, the claim is considered to be reasoned.

Complaints Regarding Provision of Online Services

The Client may submit a complaint regarding the operation of the Online Store in writing to the address:: ul. Wapienicka 6, 43 – 382 Bielsko - Biała, or via email to the address: client.service@nobilesports.com
In the complaint form, the Client shall provide the name, surname, postal address, type and date of malfunction related to the Store’s functionality.
The Seller is obliged to resolve every complaint within the time limit of 14 days, by sending a response to the address provided by the Client, unless the Client indicated a different way of sending the answer.

Guarantee of Products’ Quality

The Goods may be covered by the guarantee of quality. In such a case, a guarantee document identifies the responsible party, determines the warranty conditions and the procedure for handling detection of product defects.
This does not exclude the Client’s rights determined in the par. 8, however the Client shall select the manner of removing the Product’s defect and accept the selected option.

Withdrawal of Agreement on Provision of Online Services

The Parties may withdraw from the agreement on provision of online services at any time, by mutual agreement of the parties.
The Electronic Service Account is provided free of charge, for an indefinite period of time. The Service Recipient may delete the Account (resign from the Account) at any time, without stating the reason, by sending an appropriate request to the Service Supplier, especially via email to the address: client.service@nobilesports.comor in writing to the address: Nobile Sports Sp. z o.o. ul. Wapienicka 6, 43-382 Bielsko-Biała.
The Electronic Service Order Form is provided free of charge, is of one-off nature and is concluded upon placement of an Order via the form, or upon prior abandonment of Order placement via the form by the Service Recipient.
The Electronic Service Newsletter is provided free of charge, for an indefinite period of time. The Service Recipient may sign out from the Newsletter (resign from the Newsletter) at any time, without stating the reason, by sending an appropriate request to the Service Supplier, especially via email to the address: client.service@nobilesports.comor in writing to the address: Nobile Sports Sp. z o.o. ul. Wapienicka 6, 43-382 Bielsko-Biała. The Service Recipient possessing an Account can also sign out from the Newsletter individually, by unchecking the Newsletter subscription option in the settings of their Online Store Account.
The Electronic Service Marketing and Commercial Information is provided free of charge, for an indefinite period of time. The Service Recipient may sign out from the Marketing and Commercial Information (resign from the Marketing and Commercial Information) at any time, without stating the reason, by sending an appropriate request to the Service Supplier, especially via email to the address: client.service@nobilesports.comor in writing to the address: Nobile Sports Sp. z o.o. ul. Wapienicka 6, 43-382 Bielsko-Biała. The Service Recipient possessing an Account can also sign out from the service individually, by unchecking the option of receiving Marketing and Commercial Information in the settings of their Online Store Account.
The Electronic Service Opinions is provided free of charge, is of one-off nature and is concluded upon adding an opinion or rating via the service or upon prior abandonment of using the Electronic Service by the Service Recipient. The publication of the Service Recipient’s opinion or rating on the Online Store Website requires prior approval of the opinion or rating by the Service Supplier.

Out-of-court Means of Pursuing Claims

Use of out-of-court means of processing complaints and pursuing claims is voluntary. The below regulations are informative and do not oblige the Service Supplier to use extra-judicial methods of disputes settlement.
The Service Supplier informs that the Consumer can decide to use the help of a municipal or district consumer advocate, of Provincial Inspectorates of Trade Inspection or of one of social organizations which has a statutory responsibility of consumer protection, such as Consumer Federation. Further information about out-of-court methods of disputes settlement, processing complaints and pursuing claims is available at the headquarters or on the websites of consumer advocates, Provincial Inspectorates of Trade Inspection, appropriate social organizations and at the addresses available on the website of the Competition and Consumer Protection Office: www.uokik.gov.pl/wazne_adresy.php.
The online platform for settling disputes between Consumers and entrepreneurs at the EU level (the ODR platform) is available at the website http://ec.europa.eu/consumers/odr

Personal Data Protection

All information and personal data provided by the User shall be processed in accordance with the Privacy Policy of the Online Store.

Final Provisions

The agreements concluded by the Store shall be governed by the Polish law and the Polish language in the case of Clients from Poland, and also in the case of Clients from other countries. The obligations arising from agreements between the Seller and the Client are subject to Polish law.
The parties shall make all the necessary effort to resolve any disputes amicably.
Clients may gain access to these Regulations at any time via a link published at the website shop.nobilesports.com. In addition, the Regulations can be accessed at the Seller’s headquarters, i.e. at the address: Nobile Sports Sp. z o.o., ul. Wapienicka 6, 43-382 Bielsko-Biała.
The Seller has the right to amend the Regulations due to important reasons, i.e. modification of the Seller’s address data, change in the name of the Seller’s company, modification of methods of payment and delivery, change of delivery costs, introduction of new services, modification of legal provisions – in the scope in which these amendments affect the implementation of the provisions of these Regulations.
The Client will be informed about the planned amendments of Regulations with 30 days notice, enabling the Client to get acquainted with the changes and to decide whether to accept or reject them, by sending the Client a relevant message with the scope of projected modifications to the email address and by publishing the content of the Regulations at the website of the Online Store.
The amended Regulations are binding for the Client, if the Client was properly informed about the modifications and didn’t withdraw from the agreement on provision of online services of permanent character within 30 days from the day of receiving the information about the planned changes by the Client.
In the case of amending the Regulations, the Orders placed before the date of introducing changes to these Regulations shall be executed on the basis of the rules binding prior to the introduction of modifications.
The Annexes 1 and 2 are an integral part of the Regulations..
In matters not regulated by these Regulations the following legal provisions shall be applicable:
a) the Act of 23 April 1964 the Civil Code (Journal of Laws 1964.16.93, as amended);
b) the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, position 827)
c) the Act of 18th July 2002 on the provision of electronic services (Journal of Laws 2002.144.1204, as amended).

Annexes:

Annex no. 1 – Template of Declaration of Withdrawal from Sales Agreement,

Annes no. 2 – Template of Complaint Form

Annexes:
Annex no. 1 – Template of Declaration of Withdrawal from Sales Agreement
(Return of Goods),
Annex no. 2 – Template of Complaint Form.
Annex no. 1 – Template of Declaration of Withdrawal from Sales Agreement
(Return of Goods)
Template of Declaration of Withdrawal from Sales Agreement
City, Date
………………………………………
Consumer’s Name and Surname: ___________________
Consumer’s Address:______________________
Email Address: ........................................................................................................................................................
Telephone: ..............................................................................................................................................................
DECLARATION OF WITHDRAWAL FROM DISTANCE AGREEMENT
I hereby declare my withdrawal from the sales agreement of the good
………………………………..……

Date of Agreement Conclusion ………………………………………..……………….

……………………………………
Consumer’s Signature
TEMPLATE OF DECLARATION OF WITHDRAWAL FROM SALES AGREEMENT: LINK
Annex no. 2 – Template of Complaint Form
Template of Complaint Form
City, Date
………………………………………
Consumer’s Name and Surname: ___________________
Consumer’s Address:______________________
Email Address: ........................................................................................................................................................
Telephone: ..............................................................................................................................................................
Number of Bank Account: ..........................................................................................................
SUBJECT OF THE COMPLAINT:
Date of Good Acquisition ..................................................................................................................................
Name of the Good ............................................................................................................................................
Receipt/Invoice Number: ..................................................................................................................................
General Value of the Good: PLN..............................
DESCRIPTION OF THE COMPLAINT (description of defects and of
circumstances of their appearance):
....................................................................................................................................................................
....................................................................................................................................................................
....................................................................................................................................................................
When the defects were noticed? ...............................................................................................................
CORRECTIVE MEASURES/CLAIMANT’S REQUESTS:
(___) exchange of the good to a one free of defects,

(___) defect removal,
(___) price reduction,
(___) withdrawal from the agreement.

INFORMATION FOR ALL CONSUMERS RETURNING PRODUCTS! – The returned
product must be complete, sent in the original, undamaged packaging, properly
secured for transport.. – Please remember about the original receipt of purchase.

......................................... ..................
(legible signature of the claimant)
TEMPLATE OF COMPLAINT FORM: LINK